The questions families ask us first.

Across South East Queensland — from the Sunshine Coast down through Brisbane and the Redlands to the Gold Coast hinterland and out to Toowoomba.

If you're slightly outside that area and we're a good fit, ask. We can usually find a way.

If a move, a clear-out, or a parent's home is sitting in the background of your week and getting heavier, that's usually the sign.

Many of our clients come to us as a result of a significant life change like an illness, a fall, or the loss of a life partner.

There's no obligation in a first conversation. We're happy to tell you if we're not the right help.

Send us a note through the contact page, or pick up the phone. We'll arrange a time to come to the home and meet with you.

After that visit, we can discuss the future steps which may include a written plan: what we'd do, in what order, and what it will cost. You decide from there.

For specialised moves we have to understand the needs of the person moving, and where possible we like for them to agree to the plan, and assist in the sorting phase.

On the actual day of the move, no we do not need anyone there as by that point we have everything sorted packed and ready to go. Its often a very emotional day for the person moving and its best if they are not present for the part that can be stress inducing, and to arrive at the end at their new home with everything unpacked and ready for them.

With living estates and deceased estates, as long as we have clear direction from the authorised person we do not need someone to be there with us.

This is the most common version of the first call we get. We never push our way in. The heart of our success is the respect for the person whose home we are changing or moving, they are the main character.

If the person isn't ready, we'll either wait, or come in for one small piece of work — a single cupboard, an afternoon — so they can see what working with us is actually like. Trust comes first.

Items the family wants kept are catalogued and held aside. We can assist in the sale of items of value through trusted local channels and have contacts at auction houses and specialist collectors.

What's still useful is donated to charities we know well. The rest is recycled or properly disposed of. Very little goes to landfill.

Yes, and we often do. With your permission we'll liaise with them directly so the call about your parent's house isn't one you have to take between meetings.

Yes we have insurance and details are available on request.

Every situation is different, so we don't publish a price list — but we will give you a clear written quote after the first consultation, before any work begins.

Our first consultation is our hourly rate plus travel which is paid in advance of our visit.

Some clients use us for a single afternoon. Others for many weeks. Most engagements sit somewhere in between.

A typical downsizing move — sorting, packing, the day itself, and unpacking on the other side — takes between two and four weeks from start to finish.

Estate clearing varies more. We'll give you a realistic timeline up front, and we won't rush it.